General Terms and Conditions
Terms of Business
Area of Validity
These general terms and conditions of trade apply exclusively to the trading relationship between Marc Leopold and their customers. Other alternative terms and conditions are hereby specifically excluded. Alternative customer's terms and conditions are only valid if Marc Leopold specifically agrees in writing.
By clicking the "submit-order" button a binding commitment is given for the product ordered. The confirmation of receipt of order follows immediately after order placement. The bill of sale is sent with the confirmation of order.
All shipping and handling costs are calculated with your order. It is our policy to expedite your order in an efficient and timely fashion.
You will be sent an order confirmation to the email address you provide in the checkout form.
We will deliver the most expedient and cost effective way for your country. Estimated delivery time is about 5-6 weeks from the day you place your order provided no problems occur with your local customs office and the transaction of your credit card. Agreement in respect of longer periods of delivery is possible.
We are permitted to make part delivery as long as this is reasonable for the customer. Additional delivery costs are applicable only if specifically agreed.
Should products be not longer available MarcLeopold reserves itself the right to cancel the order
If you ever have a question concerning an order that has been placed, contact us m.meyer@marcLeopold.com
or call +49-221-4204894
Some countries may require various types of import licenses. MarcLeopold-Shop will not knowingly ship any products to any countries that may require any type of license.
MarcLeopold will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. If you are unsure of your country's import policies, please check with them before ordering.
Payment and Currency
All prices on the web site are in EURO.
Using our secure server STRIPES, you can pay with credit card also in UD $.
You can also choose a money transfer, all data regarding our bank account will be send to you with the order confirmation.
Alternative Order Forms
You may also fax us an order if you prefer to +49-221-420 48 93
Please include your name, address, phone number, and what you would like to order.
Also include shipping and handling, plus your credit card information with expiration date.
Right of Cancellation
As a consumer you have, the right to cancel your order before the goods have been despatched. The cancellation does not have to have a reason and can be made in writing (e-mail sufficient). With the transaction of the total amount to our account this right is cancelled.
Products which were delivered wrongly or damaged may be returned after MarcLeopold has agreed. Postage within Germany will be covered by MarcLeopold. The goods should be in its original packaging and undamaged.
Our Products are produced to individual customer specifications and therefore excluded from return. This does not affect the following Guarantee terms.
Guarantee are made according to the legal requirements whereby, in the case of defect, you have the choice of return or product improvement. Should, after product improvement or replacement, the product still be defective, you then have the right of return and refund of the full purchase price, or to keep the product at a reduced price. Information in respect of possible manufacturer's guarantee should be taken direct from the documentation with the product.
Reservation of proprietary rights
Delivered product remains in our ownership until full payment is made.
Court of Jurisdiction
The court of Jurisdiction is Cologne, Germany.
Customer Information/Data Protection
Your data as a customer is used exclusively for the processing of your order.
You have the right, at any time; receive information, correction, closure or deletion. Please contact us directly or send your request by post or fax.
We will not give your personal data, including your home address and e-mail address, to any third party.
Hereby excluded are service partners requiring customer information for order processing (for example: distribution companies and financial organisations involved with the processing of payments). In such cases the extent of data transmission will, however, be limited to the necessary minimum.